Converse360 - Customer Communication Platform

About Converse360

Built for businesses that talk to customers at scale

Converse360 is a customer communication platform that helps businesses manage conversations and customer interactions across multiple channels from one place. It brings together a shared team inbox, contact management, broadcast messaging, deal pipelines, workflow automations, and an AI assistant into a single dashboard.

Whether your team handles WhatsApp support, Instagram DMs, or web chat, Converse360 keeps every conversation in one organised view — so nothing falls through the cracks and customers always get a timely response.

Converse360 is operated by Conceps Media Works, Coimbatore, Tamil Nadu, India.

Unified inbox for all channels

∞

Contacts & conversations

Built-in AI assistant (Gemini)

API

Open API for integrations

What Converse360 does

Everything your team needs to manage customer conversations

💬

Multi-channel Inbox

Manage WhatsApp, Instagram, and web chat from one unified team inbox. Assign conversations, add notes, and resolve tickets without switching apps.

👥

Contact & CRM

Store and organise every contact with full conversation history, custom fields, tags, and notes. See everything about a customer in one place before you reply.

📣

Broadcast Messaging

Send personalised bulk messages to segmented contact lists via WhatsApp templates. Track delivery, read receipts, and responses in real time.

⚡

Automations & Flows

Build no-code workflows to auto-assign conversations, send follow-ups, trigger notifications, and route messages to the right team member.

📊

Deal Pipelines

Turn conversations into opportunities. Track deals through custom pipeline stages, add values and close dates, and see your team's pipeline at a glance.

🤖

AI Assistant

Reply faster with an AI assistant powered by Google Gemini. Train it on your own product knowledge base and let it handle routine queries automatically.

Google Integrations

Connect Converse360 with Google services

Converse360 can integrate with Google services to help businesses manage communication and workflow automation. All Google integrations are entirely opt-in — no Google data is accessed unless a business explicitly connects their Google account from within the Converse360 settings.

📧

Gmail

Send email from your own Gmail address as part of a Converse360 workflow — order confirmations, appointment reminders, and follow-ups after a conversation. Converse360 only sends on your behalf; it does not read, search or store your mailbox.

📅

Google Calendar

Schedule appointments and check availability directly from a customer conversation. Create calendar events and send booking confirmations without leaving the inbox.

📋

Google Sheets

Log leads, orders and conversation outcomes to a spreadsheet you choose, look up a row to enrich a contact, or update rows as a deal progresses. Converse360 only touches the spreadsheet you paste the link to — it never lists or browses your Drive.

🎥

Google Meet

Create a Google Meet link for a customer call and send it straight into the conversation. Converse360 can only create new meeting spaces — it cannot see, join or record your existing meetings.

Data use commitment: Google user data accessed through these integrations is used solely to deliver the feature you have enabled. It is never used for advertising, never shared with third parties for their own purposes, and never used to train AI models. Converse360's use of Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect any Google integration at any time from Settings → Integrations in Converse360, or from your Google Account permissions page.

Every customer conversation,
one unified inbox

Built for businesses that talk to customers at scale

Everything your team needs to manage customer conversations

Connect Converse360 with Google services

Ready to unify your customer conversations?